Following Broadcom's acquisition of VMware and its subsequent strategic shift, the company has transitioned from a perpetual licensing model to a full subscription-based system. This transformation has created unprecedented challenges for enterprise clients who rely on VMware to build private cloud and virtualization platforms: disrupted cost estimation methods, extended procurement timelines, and delayed technical support responses from vendors have resulted in operational costs rising and service uncertainties for critical business systems.

        In response to these changes, we provide technical support services covering VMware virtualization, network, security and other core IT systems, with long-term follow-up services by professional engineers to replace or assist the original technical support, ensuring stable operation of the system and rapid response to user needs.

        Service scope includes:

• VMware virtualization technical support: including deployment and maintenance, performance optimization, troubleshooting, upgrade evaluation and other technical support services for vSphere, vCenter, vSAN, NSX and other platforms.
• Network technical support: configuration, inspection and optimization services of full-stack network devices such as core switching, data center network, SDN solution, VPN connection, etc.
• Security technical support: daily maintenance and optimization of security devices and policies such as firewall, intrusion prevention system, VPN security, terminal security policy management, etc.

        Service advantages:

• Replace the dependence on the original factory: reduce the dependence on the manufacturer's high-priced subscription services, and flexibly control IT operation and maintenance costs.
• Quick response mechanism: On-site engineers can achieve minute-level response and hour-level processing, far higher than the service SLA of manufacturers.
• Extensive professional coverage: The engineer team is certified by VMware, Cisco, Huawei, Shenxin, and other mainstream manufacturers, and can support multi-technology integration  environment at the same time.
• Customized service: Technical support plans can be made according to customer scenarios, supporting annual inspection, special upgrade, migration and transformation and other services.

        Typical scenario:

• Enterprises are faced with the transformation of VMware subscription, and do not want to increase high costs, so they choose third-party providers to provide equivalent support services;
• There are many network and security system manufacturers, so it is necessary to unify the technical support entrance to improve the coordination efficiency;
• Data centers or branches are widely distributed, and the original factory is difficult to respond quickly to on-site failures, so local technical support is urgently needed.

        We are committed to building a reliable technology service ecosystem for our customers, helping enterprises to move forward steadily in the context of digital transformation and domestic substitution.