Comprehensive
Fast
Professional
Comprehensive
7x24x2 24-hour on-site response service
7x24x4 All-weather 4-hour on-site response service
5x9x4 On-site response service within 4 hours on working days
5x9xNBD On-site response service on the next working day
Service Support Phone:400-002-3031
高效
Highly Active
快捷
Celerity
专业
Profession
全面
Overall
7x24x2 全天候 2 小时现场响应服务
7x24x4 全天候 4 小时现场响应服务
5x9x4 工作日 4 小时现场响应服务
5x9xNBD 下一工作日现场响应服务
20+ IT professionals focus on private cloud, AI, network, and swift service directions
Rich project experience in private cloud, large models, network, and storage directions
Many technicians have VCAP/VCP/HCIE/CCIE certifications, and they are full of innovation and creativity
The team is professional Technical personnel
Team qualification Have advanced certification qualifications
Service Process
01
Information Survey
Survey the current situation of business systems, networks, and operations and maintenance
Using standardized collection templates and automated information collection tools, combined with document review and on-site interviews, to complete the current situation survey.
02
Diagnostic Evaluation
A comprehensive evaluation is conducted using a rich knowledge base and diagnostic optimization tools
From the perspectives of solution reliability, scalability, security, flexibility, advancement, and standardization, a comprehensive evaluation is conducted, and a gap analysis is performed.
03
Solution Design
Designed by experienced experts, combined with various best practices
Based on user needs, business scenarios, and future planning, a design scheme that conforms to industry and product-related design schemes is designed.
04
Project Implementation
Professional optimization implementation
An experienced on-site service team ensures that the optimized design scheme is successfully implemented.
Service System
ITIL best practice-based operation and maintenance service system:
• Service desk function:Dispatching and tracking, monitoring, and feedback of requests, events, and problems.
• First-line operation and maintenance team:On-site event response, fault handling, patrol inspection, asset inventory, etc.
• Second-line support team:As a supplement to the first-line operation and maintenance personnel, it provides customers with comprehensive technical support.
• Third-line expert team:Provide customers with more professional consulting services and suggestions, and regularly train first- and second-line employees to improve service capabilities.
• Manufacturer resources:By working closely with various equipment manufacturers, we shorten service response times and improve service efficiency.
• Quality management and control:Formulate quality management specifications and standards, and control quality through plan-implementation-inspection-execution (PDCA) to ultimately achieve customer satisfaction.
Contact Information
Service Hotline:
Address: Room 1804, Block A, Building 7, Shenzhen International Innovation Valley, Dashi 1st Road, Xili Community, Xili Sub-district, Nanshan District, Shenzhen City
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